In the previous year, the 'buy now, pay later' behemoth, Klarna, embarked on a notable journey. They began harnessing the power of their in-house artificial intelligence (AI) technology, fueled by OpenAI, across the breadth of their enterprise.

This wasn't merely a token gesture for Klarna. Eager to turn words into action, they cut ties with their expensive Salesforce CRM contract and hit the brake pedal on human resource expansion. Why? To give AI a shot at tasks ordinarily accomplished by human hands!

Come Monday, Klarna revealed how deeply their business efficiency benefitted from their AI dependence. They're racing towards an impressive milestone - churning $1 million in revenue for each employee, a considerable surge from the earlier $575,000 per employee a year ago. This tidbit comes from Klarna's up-to-the-minute financial report. Klarna credits most of this organizational efficiency to AI, but the show-stopper is definitely the enormous saving in customer service expenses.

Last year, Klarna shared plans to swap nearly 700 full-time customer service roles with AI chatbots. Fast forward to last week, the company graciously offered customers the choice to converse with a living, breathing service agent once again.

In March, the well-regarded Swedish firm, Klarna, took initial steps towards its highly awaited U.S. IPO. But last month, Klarna had to put their IPO journey on hold due to the volatile stock market, which was worsened by President Trump's tariff declaration.

Even though their revenue increased by 13% to $701 million in the first quarter of 2025, Klarna decided not to disclose when they planned to revive their IPO aspirations.