Ever since the world got wind of ChatGPT back in chilly November 2022, the conversational AI market has been heating up. Experts, like those at MarketsAndMarkets, anticipate this tech wave swelling into a massive $50 billion global tsunami by 2031.

With a plethora of tech innovators racing to surf this wave, Synthflow AI is one disruptor eager to leave a powerful wake with its easy-to-setup, enterprise-grade software.

Hailing from the vibrant tech scene of Berlin, Synthflow offers businesses an effortless way to create and implement personalized voice-based AI customer service agents. This simple yet ingenious no-code solution since its birth in 2023 has gained the trust of over 1,000 customers, smoothly handling over 45 million calls.

Synthflow's voice bots, complying with both HIPAA and GDPR regulations, seamlessly integrate with over 200 enterprise platforms including Salesforce, Twilio, and HubSpot among many others.

Hakob Astabatsyan, the enthusiastic co-founder, and CEO, shared with TechCrunch how they discovered the thrilling challenge of creating a voice bot. After playfully experimenting with OpenAI's ChatGPT API in early 2023, they quickly realised the intricate complexity, and vast potential, involved in building a responsive AI voice bot capable of natural conversation flow. The team was instantly hooked on this fascinating puzzle and since then, they've been passionately focused on evolving these voice bots.

The Synthflow family came together and spent the rest of 2023 vigorously crafting their product. They launched their first version in early 2024, and by the year's end, they rolled out an advanced, enterprise-grade version. Their meteoric growth trajectory saw them multiply 15 times in just a year, coupled with above 90% customer retention rate.

Astabatsyan happily disclosed, "We now manage around 5 million calls every month. Our progress really revved up last year from merely a million or two calls a month earlier."

Making steady leaps forward, this startup recently celebrated raising a whopping $20 million series A funding round led by Accel, backed by Atlantic Labs and Singular. This financial fuel will bolster the Synthflow's team strength, stimulate R&D, and inaugurate their first US office.

Accel's partner, Luca Bocchio, was drawn to Synthflow because of the founders' enthusiastic drive and early dedication to creating thorough, enterprise-friendly links.

Despite heated competition from promising startups like Bret Taylor's Sierra and Bland AI, Astabatsyan is confident in Synthflow's trajectory.

"AI evolves at an incredible pace, sometimes even faster than expectations", Astabatsyan acknowleded. "However, we've passed the product-market-fit phase, have a clear identification of our customers, tangible product roadmap, and have a vision for where we aspire to stand in the next three to five years."